We gladly accept Visa, Mastercard, American Express and Discover. Your billing address must match your credit card statement address and the physical “ship to” address must be on file with the credit card company for us to process the transaction.
We offer a 30 day guarantee on new, unused merchandise; this excludes custom orders, chemicals, replacement parts, pool cleaners, opened liners, opened covers and opened blankets. To return any product(s), it must be in the original condition and packaging. To return product(s), contact customer service to get a return authorization (RA) number and ship-to information. Then securely pack your product(s) in the original packaging and send via prepaid insured FedEx to the address provided to you by our customer service department. Charges for shipping returned products back are the customer's responsibility. Orders returned without RA numbers will result in your credit being delayed or denied.
Note: All returns for Texas Recreation merchandise (including but not limited to pool floats, lounges and recliners) must be accompanied by "Factory Return Authorization" number. No Texas Recreation merchandise will be accepted for credit without prior authorization from Texas Recreation. A 15% restocking fee will be applied to all returns of Texas Recreation merchandise.
You may cancel an order right up until the order has shipped. Once the order has been shipped, you may return it, at your expense via the method it was sent, following the directions in the "Returns" section. Any order, once shipped, where the customer refuses delivery through the carrier (i.e. FedEx or Common Carrier Refusal) will be subject to a 20% restocking fee.
All damages must be reported within 72 hours of receipt of product.
Pricing and availability are subject to change without notice and some products may not be available for shipping in all states.